Terms
No small print that surprises you later. This is what you can expect from us and what we need from you.
Cuevation, established at Leeuwenhoekstraat 98, 2652 XL Berkel en Rodenrijs, the Netherlands, registered with the Dutch Chamber of Commerce under number 99917920, VAT number NL869186632B01. Reachable at info@cuevation.com and +31 85 744 4750.
These terms apply to all our quotes, assignments and deliveries to business clients. A client's own terms apply only if we have accepted them in writing. Where an order confirmation differs from these terms, the order confirmation prevails.
A quote is valid for thirty days and is based on the information known at that moment: the room, the desired result and the technology already installed. Prices exclude VAT and exclude travel and accommodation outside the Netherlands, unless stated otherwise.
If it turns out during the build that the assumptions don't hold — because the room is different, or the existing installation doesn't do what was stated — we report that before continuing and agree together what it means for price and schedule.
We carry out the assignment to the best of our ability. Schedules are an obligation of effort: we only meet handover dates if the construction, the power, the network and access to the room are ready in time. If work is impossible for reasons outside our control, the schedule shifts and we invoice the hours spent.
The client provides access to the location, a safe working environment, and the data and connections we need.
Work outside the assignment is only carried out after approval of the price and the consequences for the schedule. Approval by email is enough. Small adjustments that don't make the assignment more expensive we simply do.
We hand over with a working demonstration on site. The client then has fourteen days to report anything that doesn't work as agreed. Defects we acknowledge are repaired free of charge. Once the system is taken into use for the show or the public, it counts as accepted.
Unless agreed otherwise we invoice forty percent on assignment, forty percent at the start of the build and twenty percent on handover. Payment term is thirty days. In case of late payment, statutory commercial interest and collection costs are due and we may suspend the work.
Drawings, source code, configurations and credentials of the delivered system belong to the client as soon as the invoices are paid. The client may use them, have them modified and pass them to another party; that's not for us to interfere with.
Generic building blocks, libraries and tools that we already had beforehand or develop alongside this assignment remain ours. The client receives a perpetual, transferable right to use them within the delivered system.
Delivered goods remain our property until everything has been paid.
On our own work we give twelve months of warranty from handover: if something breaks or turns out not to do what was agreed, we repair it. For third-party components the manufacturer's warranty applies.
The warranty lapses in case of modifications by others, incorrect use, poor maintenance, overvoltage, water damage, or if the system has been connected to equipment we were not consulted about.
Our liability is limited to the invoice value of the assignment, and to what our insurer pays out in that case. We are not liable for consequential loss, including lost revenue, missed visitors, show downtime or reputational damage.
This limitation does not apply in case of intent or deliberate recklessness on our part.
In case of force majeure — including at least supply problems at suppliers, failures in networks or utilities, fire, and government measures — our obligations are suspended. If it lasts longer than sixty days, either party may terminate the assignment and we settle what has been done up to that point.
What we see and hear at a client's site stays with us: storylines, floor plans, technology and figures. We only show work on our site or to third parties with permission.
Dutch law applies to our agreements. If we can't resolve a dispute together, we put it before the Rotterdam district court.
Last updated: 13 August 2026
This is a translation of the Dutch original. In case of any difference, the Dutch version prevails.